Shipping Policy

Free shipping is available on orders over $50. Choose a specific delivery date and time that works for you, at additional cost.

Delivery Options Overview

Jrelo provides an array of shipping options to meet every requirement. For cost-effective delivery, you can choose DHL/Standard Parcel Post. If speed is a priority, DHL Express or UPS offer faster services. For highly reliable and secure shipping, we have specially trained freight forwarders. Below, you will find a detailed overview of all the shipping methods we offer, ensuring you can select the one that best suits your needs.

1. Order the Product and Specify the Delivery Method

2. You Will Receive an Order Confirmation Message

3. Wait for Your Order to Arrive

4. Pick up Your Order Package

Processing Time

Orders are processed within ( 2 ) business days after receiving your order confirmation email. Processing time includes checking, packing, and sending your orders to the post. Processing time does not include shipping time.

Delivery Location

We currently offer shipping to the following destinations:

  • We Ship Globally.
  • Logistics cannot deliver to areas where delivery is not possible. We will contact you via email.

If your location is not listed, please contact our customer support team at email: service@jrelo.com to inquire about shipping options to your area.

Delivery Time

An estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.

Unless there are exceptional circumstances, we make every effort to fulfill your order within [ 20 ] business days of the date of your order. Business days mean Monday to Friday, except holidays.

Standard Shipping

Global Regions

 Get it in 10 - 20 working days

Other Regions

 Get it in 15 - 25 working days

Express Shipping

Global Regions

Get it in 3 - 6 working days

Other Regions

Get it in 6 - 12 working days

Tip: "Other Regions" refers to countries or regions that are remote or have slow logistics transportation.

Shipping Costs

Shipping costs are based on the weight of your order and the delivery method. To find out how much your order will cost, simply add the items you would like to purchase to your cart and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed.

Standard Shipping

Orders over $50

FREE

Orders under $50

$5.99

Express Shipping

Orders over $169

FREE

Orders under $169

$29.99

Remote areas or large or heavy items may require additional shipping charges. You will be informed of any charges on the checkout page and we may also run free shipping promotions from time to time, so keep an eye out!

Damaged Items in Transport

If there is any damage to the packaging on delivery, contact us immediately at 

Email: service@jrelo.com

WhatsApp: +44 07927 302880

FAQs

What shipping methods are available?

We offer several shipping methods, including DHL/Standard Parcel Post for economical delivery, DHL Express and UPS for faster service, and specialized freight forwarding for the most secure and reliable service. In-store pickup is also available.

How long will it take to process my order?

Orders are typically processed within [ 2 ] business days after receiving your order confirmation email. This time frame includes checking, packing, and sending your order but does not include the shipping time.

How can I track my order?

Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order on the courier’s website.

How are shipping costs calculated?

Shipping costs are based on the weight of your order and the selected shipping method. You can view the shipping charges at checkout before completing your purchase. Note that additional fees may apply for remote areas or large/heavy items.

What should I do if my order is damaged during shipping?

If your order arrives damaged, please contact us immediately at service@jrelo.com. We will guide you through the process of getting a replacement or refund.

Can I change my delivery address after placing an order?

Please contact us as soon as possible at service@jrelo.com. if you need to change your delivery address. While we cannot guarantee the change can be made once the order is in process, we will do our best to accommodate your request.

What happens if I am not at home to receive my delivery?

If you are not available to receive your delivery, the courier will leave a note with instructions on how to retrieve your package. This may include rescheduling the delivery or picking up the package from a local depot or post office.

Need a Help?

  • (44) 07927-302880
  • Messenger
  • Telegram
  • Email: service@jrelo.com

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